Help Center

• About Account

  Can Multiple Members log in the Same Account Simultaneously？

  How to Register a New Account?

  What if I Forget my Password?

  Why I Didn't receive the Verification Email ?

  Can I Update Company General Information?

  Can I Update Administrator's Information?

  Can I Add the New Contact Person?

  How Many Members can be invited to One Company Account?

• About Sourcing

  How to Find the Product Page？

  Can not Find the identical Product?

  How to Add Products to My Favorites?

  How to Check Products in My Favorite ?

  How to Remove Products from My Favorites?

  How to get the Latest Quotation for the Goods?

  How can I know the product details, such as price, MOQ?

  How to Modify Products?

  Can I Require a Special Item?

  How to Check the Project Details?

  Can I Change the Project Information after Submitted?

• DIY Product

  Can I Customize My Own Grill?

  How to Get the Rendering of the DIY product.

  How to use the DIY System?

  Can I Modify the DIY information after submitted?

  How to make Order of My DIY Product?

• About Order

  How to Purchase the Grill Sample?

  How to Place an Order By Myself?

  How to Check the Order Status?

  Where is the Shopping Cart?

  How To Remove item from shopping cart?

  How to Track the Order?

  Where can I see my Order History？

  Can I Cancel the Order?

• About Payment

  How to Make the Payment？

  What Methods of Payment do you Accept?

  Do you Accept Online Payment？

• About Shipments

  What Freight Types do you offer & How it Works

  Can I Send One Order to Multiple Addresses?

  How to Check My Shipping Status?

• After-sales Question

  Do you Offer Free Vulnerable Accessories?

  How To Deal With An Order Or Product After Sale?

• Security & Pravicy Policy

  Is it safe to do online shopping?

  Do you collect personal data ?

  Will Personal Information be shared with others?

• Others

  How to contact us?